Sometimes our emails end up in the spam folder, have you checked that already?
It also tends to happen that users create multiple 7Mind profiles - is the profile of your choice connected to a different email address?
If your mailbox filters out the email, please add the domain "7mind.de" to the list of desired recipients (allow list).
If the above is not helping, please contact us via firstname.lastname@example.org. Together we will surely find a solution!