Why hasn't my purchase been activated?

If you subscribed but don't have access to the app's content, there could be a few reasons:

1. Logged in with a different 7Mind profile

Please check if you're logged in with the same email address you used to make your purchase. You may have accidentally logged in with a different email address or using Apple/Google/Facebook Sign-In.

In the Profile view (person icon at the bottom right) under "Account," you'll see the email address you're currently logged in with. If you notice the email in your profile is different from the one you used for the purchase, please log out and log back in with the correct email address or login method.

2. App restart required

Sometimes the app may not immediately register your new subscription status after purchase. Don’t worry!

Simply restart the app to trigger a sync: close it completely (double-click the home button or briefly hold the home button and swipe 7Mind off the screen, depending on your device), then reopen it.

It's important to let the app load with a stable internet connection and sufficient free storage space (at least 2GB). For more information see: How do I download meditations?

If the above doesn't help, feel free to send us your purchase confirmation or invoice from Apple, Google or Chargebee via the contact form. This confirmation should include a subscription ID / customer ID / invoice number. Then we can check your 7Mind profile and quickly find a solution so you can start meditating as soon as possible.