Why hasn't my purchase been activated?

Sometimes the app does not register your changed user status immediately after buying a subscription. No reason to despair!

Most of the time, the app needs a restart to register a purchase - to do so, close the app completely (depending on your smartphone: double-click on the home button or hold down the home button for a short time & wipe 7Mind from the screen) and open it again.

It is important to let the app load in a stable internet connection with enough free memory space (at least 1 GB).

Please note that the language of the 7Mind app adapts to the language of your smartphone and that the meditations will only be unlocked in the language of your subscription. Find out how to change the language here.

Finally, you can check if you have more than one 7Mind profile and if you made the purchase for a different 7Mind profile. Please note that the email address of your 7Mind profile does not have to be the same as your Apple ID/Google Play Store ID, FastSpring/Chargebee email address, or Paypal email address.

If this does not help, please send your purchase confirmation (Google, Apple, FastSpring, Chargebee) to our customer support so that we can solve this together with you.